What we see a lot is that people still cache their credentials to their bank accounts, to their PayPal accounts, to Amazon, whatever, in their browser. Obviously, what we're not doubting is that yes, people have been ripped off by online criminals and their bank accounts may have been emptied, but again that's not a TeamViewer vulnerability. Like I was pointing out earlier, we have reason to believe that's because of the reuse of passwords. It's just this is not because of a TeamViewer weakness. We're not doubting TeamViewer accounts have been abused. We're really asking those folks who claim that they had a problem with their 2fa, please get in touch with us, please submit your log files so we can we look into your cases. But up to this point we have not a shred of information that would actually confirm that. Obviously, whenever we hear of claims like that we run our internal audits and look into the systems and see if we can find any bit of evidence that would suggest that yes, in fact, we have been compromised. The truth of the matter is they're just not submitting their log files and if they don't do that we really can't investigate their cases. I'm suspecting they're somewhat scared because of potential breaches that they fear even though there's really no reason to assume that as far as TeamViewer is concerned. People are just not submitting their log files, for whatever reason. Up to this point, we really have no conclusive evidence that would suggest our 2fa has been compromised. As you may know, there are a lot of discussions going on, on Reddit, for instance, and we're reaching out to folks who claim their devices have been compromised even though they have the 2fa enabled. T: As of now we really have no conclusive evidence that our two-factor authentication has been compromised in any way.
#Teamviewer account sign up password#
Because that way all you have to do is remember one password and store all your other passwords safely.Ī: What is the status of your investigation into reports that somehow some of these attackers have been able to bypass two-factor authentication? Another thing we would recommend apart from selecting very strong and unique passwords is the use of password managers. They use the name of a spouse, of a kid, of a pet, or they simply do not have strong enough security measures in place like antimalware, antivirus, the type of thing that belongs on every computer these days. And in virtually every case we see that the passwords and account credentials have been used elsewhere.Īnother factor that plays a significant role is that people aren't using very strong passwords. The vast majority of the cases that we see have to do with there being a lot of data breaches lately, and whenever we're pointed to potential TeamViewer account abuses, we check internally to determine what we can see. What follows is a lightly edited transcript of the conversation:Īrs: As we're having this conversation on Sunday morning, is it still TeamViewer's belief that the account takeovers are the result of password reuse and passwords exposed in breaches external to TeamViewer? Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.Further Reading TeamViewer users are being hacked in bulk, and we still don’t know howOn Sunday, TeamViewer spokesman Axel Schmidt acknowledged to Ars that the number of takeovers was "significant," but he continued to maintain that the compromises are the result of user passwords that were compromised through a cluster of recently exposed megabreaches involving more than 642 million passwords belonging to users of LinkedIn, MySpace, and other services.Īrs spoke with Schmidt to get the latest. Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.
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